SEIA 401

The SEIA 401 consumer protection standard addresses requirements for contractors and other documentation such as training for sales professionals and disclosures for equipment purchases, lease deals, power purchase agreements, and community solar subscriptions.

Sample guidelines include how to avoid unfair or deceptive acts or practices in sales and marketing, what to include in training materials for sales professionals and how often to update them, and what contractors must include when providing energy production and financial performance estimates to customers.